Orders
How do I place an order?
Browse our categories or use the search bar at the top of any page, then click a product to see its details. Choose your options, click “Add to Cart” and proceed to checkout when you’re ready. You’ll receive a confirmation email as soon as your order is placed.
Can I cancel or change my order?
Yes, as long as it hasn’t shipped yet. Reach out through our Contact page as soon as possible, ideally within 12 hours of placing your order. Once your order has shipped, it can no longer be cancelled, but you can still return it under our Refunds & Returns Policy.
Do I need an account to order?
No, you can check out as a guest. Creating an account simply makes it easier to track your orders and check out faster next time.
Shipping & Delivery
Do you offer free shipping?
Yes! Shipping is free on all orders over $49. Orders under $49 ship at a flat rate of $9.99.
Where do you ship?
We currently ship to all 50 U.S. states. Orders to Alaska, Hawaii and U.S. territories may take a few extra days.
How long will it take to get my order?
Orders are processed within 1-3 business days, then delivered within 7-15 business days. Some of our products ship from our partner warehouses, so delivery times may vary slightly from one item to another. See our Shipping & Delivery page for details.
How can I track my order?
As soon as your order ships, you’ll receive an email with your tracking number. You can also follow your package anytime on our Tracking page.
I ordered several items. Why did I only receive part of my order?
Items in the same order may ship from different warehouses and arrive in separate packages, each with its own tracking number. Don’t worry, the rest is on its way.
Will I have to pay any customs or import fees?
No. The price you see at checkout is the price you pay. Any applicable import duties are handled on our end.
Returns & Refunds
What if my item arrives damaged, defective or wrong?
We’ll make it right. Contact us within 7 days of delivery with your order number and a few photos, and we’ll ship you a replacement at no extra cost.
What if my package never arrives?
If your package hasn’t arrived within 25 business days after shipping, contact us and we’ll send a replacement free of charge.
Can I return an item if I change my mind?
Yes. You can return any unused item in its original packaging within 30 days of delivery. Return shipping costs are the customer’s responsibility, and you must write your order number on the outside of the package. Once we receive your return, we’ll refund you within 5 business days. Full details are in our Refunds & Returns Policy.
Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover and PayPal. All payments are processed securely, and we never see or store your full card number. See our Payment Methods page for more.
Will I be charged sales tax?
Applicable sales tax, if any, is calculated and shown at checkout before you confirm your order.
Products
Are your knives and outdoor tools legal where I live?
Laws on knives, blades and some outdoor tools vary by state and city. Please check your local regulations before ordering. You are responsible for complying with the laws that apply where you live.
How do I take care of my cast iron, leather or carbon steel gear?
Each product page includes care tips where relevant. If you need more advice, just reach out. We’re happy to help.
Still Have Questions?
How can I contact you?
Send us a message through our Contact page. We reply within 24 hours.