Order Cancellation
You can cancel your order free of charge as long as it hasn’t shipped yet. To do so, please reach out through our Contact page as soon as possible, ideally within 12 hours of placing your order. Once your order has been processed for shipping, it can no longer be cancelled, but you can still return it under the conditions below.
Problem With Your Delivery? We’ll Make It Right.
If something goes wrong with your order, we’ll ship you a replacement at no extra cost if:
- your item arrives damaged or defective
- you receive the wrong item
- your package is lost in transit and has not arrived within 25 business days after shipping
To make a claim, contact us within 7 days of delivery (or of the end of the delivery window for lost packages) with your order number and, for damaged or wrong items, a few photos of the item and packaging. If a replacement is no longer available, we’ll issue a full refund instead.
Returns
Changed your mind? You can return any item within 30 days of delivery for a refund, as long as it is:
- unused and in the same condition you received it
- in its original packaging
Return shipping costs are the customer’s responsibility.
Some items cannot be returned for hygiene or safety reasons, such as opened leather care products (oils, waxes, conditioners), [sharpened or used blades] and items that show signs of use.
How to Return an Item
- Pack the item securely in its original packaging.
- Write your order number clearly on the outside of the package, next to the shipping address (for example: “Order #1234”). Packages without an order number cannot be identified and may not be refunded.
- Ship it to:
World Wild Return
9169 W State St #100
Order #[your order number]
Garden City, ID 83714, USA
We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.
Refunds
Once we receive and inspect your return, we’ll issue your refund to your original payment method within 5 business days. Depending on your bank, it may take a few extra days to appear on your statement. Original shipping costs are non-refundable.
Not Covered
We cannot offer a replacement or refund if:
- your order cannot be delivered because of an incorrect or incomplete shipping address provided at checkout
- the item was damaged through misuse, normal wear and tear or improper care
Any questions? We’re here to help. Reach out anytime through our Contact page.